Dying to Understand Limited A.C.N.627 476 135 (we, us, our, or Dying to Understand) recognises and values the protection of your personal information.
Information we collect and hold
Wherever possible, you can elect to remain anonymous, or use a pseudonym, in interacting with us (for example, when making an enquiry).
From time to time, we may ask you to supply personal information such as your name, address, date of birth, telephone number, e-mail address or cookies and usage data. However, under no circumstances will we request any information from you that may disclose your:
We may also conduct surveys or market research and may seek other information from you on a periodic basis. These surveys will provide us with information that allows improvement in the types and quality of services offered to you, and the manner in which those services are offered to you.
How we collect your personal information
We use various methods to collect personal information about you, including:
Direct interactions – you may provide us with your personal information by filling in forms or by corresponding with us, in various ways.
Use and disclosure of your personal information
When we hold your personal information, it will be used for the following primary purposes:
We will not use or disclose (or permit the use or disclosure of) information that could be used to identify you in any circumstances, except:
We will not sell, distribute, rent, licence, disclose, share or pass your personal information on to any third parties, other than those that are contracted to us, to keep the information confidential.
Should a third party approach us, with a demand to access your personal information, we will take reasonable steps to redirect the third party to request the information directly from you, wherever it is lawful and reasonable for us to do so.
If we are compelled to disclose your personal information, to a third party, we will take reasonable steps to notify you of this in advance, provided that it is lawful and reasonable for us to do so.
Legal basis we rely upon to process your personal information
The GDPR sets out numerous grounds upon which we may lawfully collect and process your personal information, including:
interests, you can ask us to stop processing your information, for reasons connected to your individual situation. We must then do so, unless we believe that we have a legitimate reason to continue processing your personal information.
Right to data portability
You will, in certain circumstances, have the right to obtain your personal information in a structured, commonly used and machine-readable format. You also have the right to request that we transfer your personal information, to a third party, without any hindrance from us.
Right to object
You will, in certain circumstances, have the right to object to our processing of your personal information. Where personal information is being processed for direct marketing purposes, you have a right to object at any time
Right to withdraw consent
You have the right to withdraw your consent, at any time, for us to process your personal information. We may ask you to verify your identity before responding to such requests.
Rights in relation to automated decision-making and profiling
You will, in certain circumstances, have a right not to be subject to a decision that is based on automated processing, where the decision will produce a legal effect, or a similarly significant effect on you.
To protect the confidentiality of your personal information, we will require you to verify your identity before proceeding with any request. If you have authorised a third party to submit a request to us on your behalf, then we will ask them to prove they have obtained your permission to act on your behalf.
Security of personal information
We may store personal information, both electronically, and in hard-copy form. We are committed to keeping your personal information secure, regardless of the format in which we hold it and we take all reasonable steps to protect your information from misuse, interference, loss, and unauthorised access, modification or disclosure. However, you use our Website at your own risk and we accept no responsibility, whether we are deemed to have been negligent or not, in the event of a security that affects your privacy.
Overseas transfer of personal information
Disposal of personal information not required
If we hold personal information about you, and we do not need that information for any purpose for which the information may be used or disclosed, we will take reasonable steps to destroy or de-identify that information, unless we are otherwise prevented from doing so by law.
Cookies data and online tracking technologies
Privacy relating to persons under the age of 16 years
We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are under 16 years of age, then your parent or guardian must provide us with consent for us to process your personal information.
Contacting us and complaints